Ambulance Program

Services, Billing, and Forms

AMBULANCE SERVICES

The Central Arizona Fire and Medical Authority (CAFMA) launched its ambulance transport service on October 1, 2024. CAFMA’s ambulances operate 24/7 with a skilled team of paramedics and emergency medical technicians (EMTs) dedicated to safeguarding the health and well-being of community members in Prescott Valley, Chino Valley, Dewey-Humboldt, and surrounding areas.

As an ambulance provider in the state of Arizona, CAFMA is regulated by the Arizona Department of Health Services Bureau of EMS, and we operate within the parameters of our Certificate of Necessity (CON).

AMBULANCE BILLING

PAY A BILL

Submit a payment for an ambulance transport bill.

SUBMIT INSURANCE INFO

Submit medical insurance information to our billing provider.

SUBMIT SURVEY

How did we do? Fill out
a brief survey.

VISIT PATIENT PORTAL

Follow the link below to view the full EMS Billing Patient Portal.

RECORDS REQUESTS

Community members can request EMS or fire incident reports documenting calls and/or incidents responded to by CAFMA personnel. These reports provide valuable details about specific emergencies and can be accessed by completing a Records Request Form. Whether for personal records, insurance purposes, or other needs, this process ensures transparency and access to critical information. Click the link below to get started.

RECORDS REQUEST

Submit request for official records related to your ambulance transport.

HEALTH INFORMATION EXCHANGE

HEALTH INFORMATION REQUEST FORM

Submit a Health Information Request form.

HEALTH INFORMATION EXCHANGE OPT-IN / OPT-OUT

Submit a Health Information Exchange Opt-In or Opt-Out form.

HEALTH & PRIVACY

CAFMA values the privacy of our patients. Below is our Notice of Privacy Practices, outlining how we manage your protected health information in compliance with state and federal laws.

HEALTH INFORMATION PRACTICES

Notice of Health Information Practices related to ambulance transport.

PRIVACY PRACTICES

Notice of Privacy Practices related to ambulance transport.

FREQUENTLY ASKED QUESTIONS

If after reading the following you still have questions, please call our office at 928-772-7711 and our friendly staff will be happy to assist.

+How can I pay my ambulance bill?

We offer multiple ways for you to pay your ambulance bill. Please have your account number from your statement ready.

To make an online payment with a credit card, use this link:You can pay your bill online here.

To pay by check, make check payable to ‘Central Arizona Fire and Medical Authority’, include your account number, and send to:

      Central Arizona Fire and Medical Authority
      Attention: Ambulance Billing
      8603 E. Eastridge Drive
      Prescott Valley, AZ 86314

You may also call our office to speak to a staff member at (928) 772-7711, Monday through Thursday, 8:00 am to 5:00 pm (MST). 

+How much will an ambulance transport cost?

Ambulance billing rates are determined by the Arizona Department of Health Services (DHS) and can be viewed on the DHS website under Historical Rate Schedules. Select the current month to see current rates of ambulance providers across Arizona, including CAFMA.

​The rate for each transport varies, depending on treatment necessary for the patient and distance traveled with the patient to the hospital.

+Why isn't the cost of an ambulance covered by my taxes?

Ambulance service in the state of Arizona is heavily regulated. All ambulance service providers in Arizona, including ambulances run by city or town fire departments, fire districts, or private companies, have transport fees that are set and regulated by the Arizona Department of Health Services Bureau of EMS and Trauma. These fees are separate and distinct from property taxes under the law.

+Does CAFMA offer a discount if I pay in full or don't have insurance?

Arizona Revised Statute 36-2239 section D states “…an ambulance service shall not charge, demand or collect any remuneration for any service greater or less than or different from the rate or charge determined and fixed by the department as the rate or charge for that service.”

As such, it is against the law for CAFMA to offer a discount on an ambulance bill.

+Why didn't my insurance pay for my ambulance transport?

CAFMA is required by law to bill for providing an ambulance transport. You may receive a statement for one or more of the following reasons:

  • We may need to contact you for your insurance information, auto liability, or workers’ compensation information. You may submit your insurance information via this website under Submit Insurance Info.
  • We may also need to obtain a signature authorizing us to submit a claim to your insurance on your behalf. You may submit the signature authorization form via this website under Visit Patient Portal.
  • There may also be a cost-sharing (coinsurance, copay, deductible, etc.) amount that you may be responsible for. If you feel that your insurance has incorrectly processed your claim, please contact your insurance company for further information.
  • Please see ‘How can I pay my ambulance bill’ on this FAQ page for payment instructions. 

+I'm experiencing financial difficulty, what are my options?

Please contact our office at (928) 772-7711, Monday through Thursday from 8:00 am to 5:00 pm (MST). A member of our staff will direct you to the right person.

Phone: For emergencies or crimes in progress, call 9-1-1
Fax: For non-emergencies, call <br>928.445.5357
Monday - Thursday 7:00 a.m. - 5:00 p.m. 928.772.7711
8603 E. Eastridge Dr., Prescott Valley, AZ 86314